Privacy Policy

Karken Healthcare Ltd ("we", "us", "our") is the data controller for personal data collected through this website and in connection with our services. We are registered with the Information Commissioner's Office (ICO) in accordance with the UK GDPR and the Data Protection Act 2018.

Registered office: Hardwick House, No. 2 Agricultural Hall Plain, Norwich, Norfolk, NR1 3FS. Email: help@karkenhealthcare.co.uk. Phone: 01603 515 443.

We may collect the following categories of personal data:

• Contact information: name, email address, telephone number, postal address.

• Service enquiry information: details about the type of support you are seeking, the person requiring support, and any relevant background information you choose to share.

• Communication records: records of correspondence between you and us, including emails, telephone call notes, and contact form submissions.

• Website usage data: IP address, browser type, pages visited, and time spent on our website (collected via cookies — see our Cookie Policy).

We do not collect special category data (such as health data) unless you voluntarily provide it as part of a service enquiry, and we handle any such data with additional care and appropriate safeguards.

We use your personal data for the following purposes:

• To respond to your enquiries and provide the services you have requested.

• To manage our relationship with you, including sending service-related communications.

• To comply with our legal and regulatory obligations.

• To improve our website and services.

• To send you information about our services where you have given consent or where we have a legitimate interest in doing so.

We process your personal data on the following lawful bases:

• Contract: where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

• Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights.

• Legal obligation: where processing is necessary to comply with a legal obligation.

• Consent: where you have given clear consent for us to process your data for a specific purpose (for example, marketing communications). You may withdraw consent at any time.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

We may share your data with trusted third-party service providers who assist us in operating our website and delivering our services (for example, IT support, email hosting). These providers are contractually required to keep your data secure and to use it only for the purposes we specify.

We may disclose your data where required by law, court order, or regulatory authority, or where necessary to protect the safety of any person.

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Enquiry records are typically retained for up to 3 years. Service records are retained for up to 7 years in accordance with our legal obligations.

When data is no longer required, it is securely deleted or anonymised.

Under the UK GDPR, you have the following rights:

• Right of access: to request a copy of the personal data we hold about you.

• Right to rectification: to request correction of inaccurate or incomplete data.

• Right to erasure: to request deletion of your data in certain circumstances.

• Right to restrict processing: to request that we limit how we use your data.

• Right to data portability: to receive your data in a structured, machine-readable format.

• Right to object: to object to processing based on legitimate interests or for direct marketing.

• Rights related to automated decision-making: we do not carry out automated decision-making or profiling.

To exercise any of these rights, please contact us at help@karkenhealthcare.co.uk. We will respond within one month. You also have the right to lodge a complaint with the ICO at www.ico.org.uk.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. These include secure email systems, access controls, and staff training.

While we take all reasonable steps to protect your data, no transmission over the internet is completely secure. You provide data at your own risk.

Our website uses cookies to improve your experience. Please see our Cookie Policy for full details of the cookies we use and how to manage your preferences.

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party sites and encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. The date of the most recent revision is shown at the top of this page. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us: