Getting Started
How It Works
Getting support from Karken Healthcare is straightforward. Whether you're an individual, a family member, or a healthcare professional — here's exactly what to expect.
For Individuals & Families
Getting Support for Yourself or a Loved One
We've made the process as simple and stress-free as possible. Here's how it works from first contact to ongoing support.
Get in Touch
Call us, send an email, or fill in our online enquiry form. Tell us a little about yourself and what kind of support you're looking for. There's no obligation at this stage.
Free Initial Conversation
A member of our team will have a friendly, no-pressure conversation with you — by phone or in person — to understand your situation, your needs, and what matters most to you.
We Match You With the Right Support
Based on your conversation, we'll identify the right services and the right support worker for you. All our staff are DBS-checked, trained, and carefully matched to each client.
We Agree a Plan
We'll confirm the details in writing — what support you'll receive, when, how often, and at what cost. No hidden fees, no surprises.
Support Begins
Your support starts on the agreed date. We check in regularly to make sure everything is working well, and we're always available if anything needs adjusting.
Are you a GP, discharge team, housing association, or social worker?
See our professional referral process below.
For Healthcare & Housing Professionals
Referring a Client to Us
We work closely with GPs, hospital discharge teams, housing associations, and social services. Here's how the referral process works.
Make a Referral or Enquiry
Contact us directly by phone, email, or via our referrals inbox. Tell us about the client and the type of support needed. We respond to all professional referrals within one working day.
We Review the Referral
Our team reviews the referral to confirm we can meet the client's needs within our non-clinical scope. We'll be transparent if a referral falls outside what we can safely provide.
Joint Planning
Where appropriate, we'll liaise with you, the client, and any other involved services to agree a support plan that complements existing care arrangements.
Support Commences
We begin providing support on the agreed date. You'll receive confirmation and can contact us at any time with updates or changes to the client's situation.
Ongoing Communication
We maintain open communication with referring professionals. If a client's needs change or escalate beyond our scope, we will notify you promptly and help coordinate appropriate onward referral.
Ready to Make a Referral?
Contact our referrals team directly. We respond to all professional referrals within one working day.
Please note: Please note: Karken Healthcare Ltd provides non-clinical, non-CQC regulated support services only. We do not provide personal care, medication administration, wound care, or nursing care. If a client's needs fall outside our scope, we will be transparent and help signpost to appropriate services. In a medical emergency, always call 999.